Unlocking 3 e-health projects for a client from Gdańsk
The client waited 8 months for documentation approval. After our intervention and change of information architecture, the offices issued approval in 14 days.
A company from Gdańsk was stuck in a stalemate. Three key projects from the e-health industry had been lying in the office since August 2023. We show how Srivakula Gov Affairs rebuilt the documentation so that the official had no choice but to sign the approval.
The challenge
MediTech Solutions is not a small company, they employ 23 programmers. They had finished code and efficient systems, but technical documentation had been circulating between desks in Warsaw for 8 months. Officials kept asking for clarification of data security standards, even though everything was in order. Every month of delay cost the company about 42,700 PLN in maintenance costs for the ready team alone. Investors were starting to ask if the project would even start before the end of 2024. Honestly, the situation looked hopeless.
Our approach
We entered the game in March 2024. Instead of writing another 50-page letter, we did an audit of 124 pages of documents they had already sent. It turned out that the technical IT language was completely incomprehensible to the people in charge of regulations. Our team (lawyer, IT analyst, and GR specialist) rebuilt the entire communication path. We focused on mapping the risks that officials feared the most. We speak plainly about difficult regulations, so we cut out the programming jargon and replaced it with legal specifics.
The solution
Srivakula Gov Affairs changed the information architecture in the documentation. Instead of describing algorithms, we showed data circulation diagrams that perfectly matched the Polish e-health guidelines from 2023. We also prepared a set of answers to questions that had not yet been asked. As soon as the official opened the file, they had a ready-made acceptance scenario in front of them. There was no more room for assumptions or requests to complete deficiencies. We check facts, not assumptions, so we supported every argument with a specific paragraph.
Results
The projects took off at a record pace. The approval that the client had been waiting for since last year appeared on the desk after exactly 14 days from submitting the new version of the documents. The result is visible in the documents, not in the presentations.
Timeline
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March 2024Analysis of 124 pages of rejected documentation and identification of blocks.
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April 2024Rebuilding data circulation diagrams according to Ministry of Health requirements.
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May 2024Submission of the corrected application and an explanatory meeting in the office.
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June 2024Receipt of three official approvals and start of implementation with patients.
"Srivakula Gov Affairs simply knew how to translate it into their language. The approval came faster than we thought, and the officials stopped asking the same questions."